AIS Utilities

Utilities infrastructure communications, with Engage, targeting and verified delivery

AIS Utilities delivers multi-utility connections across the UK and needs residents kept informed about works, disruption and access. We give them accurate property-level targeting, flexible campaigns and confidence in timing wherever +POST is used.

Read the full case study
Letterbox +POST operative delivering leaflets in a UK residential area
Case study
AIS Utilities
Utilities / Infrastructure
+POST Tracked Property-level targeting
Project overview

Property-level targeting. verified delivery

AIS Utilities installs multi-utility connections to new and existing developments across the UK. Works affect residents directly, through access requirements, disruption to services and temporary changes to street conditions, so accurate, timely notification is both a courtesy and an operational necessity.

We provide property-level targeting using Engage, flexible campaigns that adapt to programme changes, and +POST tracked delivery where timing and confirmation are critical.

Project snapshot
Client AIS Utilities
Sector Utilities / Infrastructure
Services
Engage Platform +POST Tracked Print & Fulfilment
Location UK-wide
Campaign type Utilities works notifications
The challenge

Precise notification. live programme alignment

Utilities works programmes change as installation progresses. New streets come into scope, timelines shift and urgent updates come up. AIS needed a distribution partner who could align notifications to live programme conditions, accurately and at property level.

Property-level accuracy

Notifications need to reach the specific properties affected by works, rather than entire postcodes or broad areas.

Programme flexibility

Works timelines change, so notifications have to be updated and redeployed quickly as programmes evolve.

Delivery confidence

Where access or service interruption is involved, verifiable delivery gives AIS confidence that residents were informed in advance.

Our approach

Targeted. flexible. verified

We work with AIS Utilities across the programme lifecycle: Engage for precise zone and property planning, flexible campaign management as programmes change, and +POST for GPS-tracked delivery where verification is needed.

01

Property mapping

Engage used to identify and target specific properties affected by each works programme.

02

Print & fulfilment

Notification materials produced quickly and dispatched to align with the live programme.

03

+POST delivery

GPS-tracked, verified delivery where access or service interruption notifications require confirmation.

04

Campaign updates

Rapid reprints and redeployment when programme changes require updated notifications.

The impact
48hr
rapid update turnaround aligned to live utility programmes

AIS Utilities' resident notification programme keeps pace with their live works, through accurate property-level targeting, rapid updates and GPS-verified delivery evidence across multi-utility installations nationwide.

"
Property-level targeting is essential for us. We need the right households notified, not just the right postcode. Letterbox gives us that precision, plus the flexibility to update when programmes change.
A
Programme Management
AIS Utilities
Work with Letterbox

Start your project

Tell us about your programme. We will map the area, produce the materials and prove delivery, with a single team across the full workflow.

Engage mapping & targeting
Print, fulfilment & managed delivery
+POST GPS-verified, time-stamped delivery
Audit-ready reporting