Barnet Council

Borough-wide food waste rollout, delivered with precision

We managed a borough-wide rollout covering 106,000 households: fulfilment of caddies and inserts, structured delivery over six weeks, and a missed-delivery rate of just 0.01%.

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Project overview

106,000 households. six weeks. one team

Barnet Council launched a borough-wide food waste recycling scheme requiring physical caddy kits and accompanying printed inserts to reach every household. The operation demanded precise logistics: accurate coverage, structured sequencing and a delivery record to satisfy council and resident expectations.

Our team managed the full operation, from fulfilment and packing through to final delivery, with route planning built to complete the rollout systematically over six weeks.

Project snapshot
Client Barnet Council
Sector Local Government
Services
Print & Fulfilment Door Drop +POST Tracked
Location London Borough of Barnet
Campaign type Food waste rollout
The challenge

Borough-wide scale. zero room for error

A programme reaching 106,000 households requires more than distribution capacity. Every address must receive the correct kit, on the correct week, with no duplications or missed properties.

Borough-wide coverage

Every residential address in Barnet needed a kit, with no gaps, no duplications and accurate sequencing across a large, varied geography.

Complex fulfilment

Caddy kits and inserts required careful packing and quality-checking before dispatch, at significant volume across a compressed timeline.

Six-week delivery window

The rollout had to follow a defined weekly plan, with progress tracked and any issues resolved without disrupting the programme.

Our approach

Structured rollout. precise delivery

We planned and ran the full programme: fulfilment, route sequencing, distribution and tracking, with week-by-week reporting that kept the council informed throughout.

01

Address planning

Full borough address data structured into delivery waves across six weeks.

›
02

Fulfilment & packing

Caddy kits and inserts packed to brief and quality-checked at volume.

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03

Structured delivery

Phased distribution by route, covering the borough systematically each week.

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04

Progress reporting

Week-by-week tracking provided to the council throughout the programme.

The impact
0.01%
missed delivery rate across 106,000 Barnet households

We completed the borough-wide rollout on time and to plan, with a missed-delivery rate of just 0.01% across 106,000 households and a full programme record handed to the council.

"
A complex, borough-wide operation managed to an exceptionally high standard. The missed-delivery rate speaks for itself.
B
Waste & Recycling Team
London Borough of Barnet
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