A Letterbox consultant reviewing local planning consultation materials with a resident at a community engagement event
Government Consulting

Resident engagement
& public consultation

Reaching the right households with speed, accuracy and reduced risk

We help local authorities plan, target, print, deliver and report on resident communication - from statutory notices and public consultations to recycling campaigns, infrastructure updates and urgent service communications.

28M+
Households reachable
50+
Councils supported
Since 1987
Established
+POST
Verified delivery
Trusted by leading councils across the UK & Ireland
Council communication challenges

Important communication needs more than basic distribution

Council campaigns involve statutory deadlines, public scrutiny, affected households and internal reporting requirements, and the right process helps you avoid missed properties, wasted print and unclear evidence of delivery.

01

Reach affected households

Target properties using accurate mapping, up-to-date address data and recognised council boundaries - including new builds, flats and hard-to-reach property types.

02

Reduce reputational risk

Minimising missed addresses starts with stronger address selection. A structured targeting approach means fewer gaps and less exposure to complaints after statutory deadlines pass.

03

Support audit trails

You can use delivery reporting, GPS Route Visibility and optional +POST verification for campaigns where formal evidence of delivery matters to internal teams or regulators.

Council communication planning desk with delivery map, letters and reporting dashboard
Public sector communication

Built for public consultation and resident engagement

We provide formal communication for campaigns where accuracy, visibility and timing matter, backed by managed delivery, print production and evidence-led reporting.

Public sector resident communication materials with consultation letters, service updates and mapping tablet
Statutory

Statutory consultations

We deliver planning applications, infrastructure schemes and public consultation material to affected households.

Residents

Resident notifications

We send letters and packs directly to affected households within clearly defined geographic boundaries.

Service

Service communications

Waste, recycling, housing and council service updates reaching the right households on programme.

Community

Community engagement

Increase awareness and participation across local communities through targeted, managed communication.

Infrastructure

Infrastructure projects

Roadworks, transport, regeneration and construction communications to households in affected corridors.

Urgent

Urgent communications

Rapid resident communication during service disruption, health-related events or unexpected incidents.

What we deliver

Print, fulfilment, delivery and reporting in one managed service

Mapped delivery, print production, tracked fieldwork and campaign reporting.

Consultation letters & packs

Formal letters, packs, inserts and QR-linked consultation materials.

Newsletters & service updates

Recycling calendars, resident magazines and service-change updates.

Addressed or unaddressed targeting

Reach mapped households with mail, door drop or +POST options.

Campaign reporting

Delivery reports, GPS visibility and optional time-stamped proof.

Print production specialist checking campaign materials beside a production press
Data & Targeting

Reach the right households, stakeholders and audiences

You can plan campaigns using recognised geographic boundaries, stakeholder datasets, demographic profiling or fully custom mapped areas.

Council boundaries, wards and parish areas
Parliamentary constituencies
Postcode sectors, districts and units
Custom areas, radius tools, buffers and project corridors
Councillor, stakeholder and community datasets
Demographic profiling for specific campaign audiences
28M+
Targetable households
1.8M+
Business addresses
Map, count and deliver
Explore Engage
Households in scope
14,860
Residential 14,240 Business 620
St Margaret's Ward
How it works

From planning to delivery in four steps

A structured workflow helps your team move from area definition to resident delivery without unnecessary admin or supplier handoffs.

01

Define area

Use wards, parishes, constituencies, postcode sectors or custom-drawn boundaries to map the exact campaign area.

02

Select audience

Target residents, businesses, stakeholders or specific demographic audiences within the defined area.

03

Print & deliver

Produce materials and deliver through managed networks or +POST verified delivery - artwork, print, fulfilment, one supplier.

04

Report

Receive delivery reports, GPS Route Visibility and campaign documentation for internal records and project teams.

Delivery & Reporting

Audit-ready delivery for public sector teams

For campaigns where visibility matters, our reporting supports internal teams, project partners and stakeholder questions after delivery.

GPS route visibility

See where delivery activity has taken place across the selected campaign area - useful for internal review and external reporting.

Time-stamped reporting

We provide campaign completion data for internal records, project teams and statutory documentation requirements.

Optional +POST verification

Use +POST when a more formal proof-led delivery method is required - confirmed delivery with address-level visibility.

Print to doorstep control

Artwork checks, print, fulfilment, packing, distribution and reporting through a single managed supplier - no gaps between handoffs.

Case studies

Supporting councils and public sector organisations across the UK

From borough-wide service rollouts to formal statutory consultations - delivered accurately, on programme and with full audit visibility.

Resident Communication

Borough-wide service update

We mapped, printed and delivered resident information across a defined authority area - on programme and within a statutory deadline.

View case study →
Behaviour Change

Recycling campaign rollout

Targeted households received clear printed communication and delivery reporting - driving measurable engagement across the campaign area.

View case study →
Public Consultation

Transport scheme engagement

We reached all affected households around a proposed highways and transport project with formal consultation letters and full reporting.

View case study →
Frequently asked questions

Common questions from local authorities

Answers to the questions local authority teams ask most when planning resident communication and statutory consultation.

Can you provide proof of delivery for statutory communications? +
Yes. Delivery reporting is available with GPS visibility and optional +POST verification for campaigns requiring stronger evidence. +POST offers confirmed delivery with address-level documentation - useful for formal statutory records.
Can you target by ward, parish or postcode sector? +
Yes. We can plan campaigns using council boundaries, wards, parishes, constituencies, postcode sectors or fully custom mapped areas. Our Engage platform lets your team define precise coverage and verify household counts before committing to print.
Can you support statutory consultations? +
Yes. We support formal resident communications for planning, infrastructure, transport and public consultation programmes - including consultation letters, information packs and QR-linked materials connecting residents to online consultation portals.
Can you print and fulfil materials? +
Yes. We manage artwork checks, print, fulfilment, packing, delivery and reporting through a single supplier - removing the need to coordinate between separate print and distribution partners.
Can you work to tight statutory deadlines? +
Yes, subject to campaign size, print requirements and delivery geography. Our team regularly coordinates print and delivery around statutory timeframes and is experienced in planning programmes to meet council and legal deadlines.
Can you target specific audiences or stakeholder groups? +
Yes. We can use demographic profiling to focus campaigns on specific household groups, businesses or stakeholder audiences, and councillor or community datasets for targeted letters and packs alongside wider household delivery.
Start a campaign

Planning a consultation or resident communication campaign?

Use our Engage platform to define affected households, generate address counts and manage communication from a single place.

Engage mapping & ward-level targeting
Print, fulfilment & managed delivery
+POST tracked & GPS-verified delivery
Audit-ready reporting & documentation
Statutory & public consultation support
Campaign planning & scheduling support