Personalised Letterbox direct mail pack with letter, envelope, mobile and laptop showing a community update

Direct mail

Letters, packs and other items addressed to each property, managed from data and print through to delivery.

33M+
Addresses
Royal Mail
Postage options
Since 1987
Established
Trusted by leading organisations across the UK & Ireland
Why direct mail

When each item needs an address

Direct Mail is used when a property address is printed on every item. Most campaigns do not need a resident's name; names or other personalisation are added only when replaced by the client.

Addressed to each property

Every item carries the selected property address.

Optional personalisation

Names, account references or variable messages can be requested by client.

For important communications

Suitable for customer updates, consultations, notices and targeted campaigns.

Add a response route

Use QR codes, reply forms, URLs or campaign codes to measure response.

Integrated address data

Address data built into the campaign workflow

Generate address audiences directly from mapped campaign areas without needing a supplied mailing list.

33.6+ million delivery points
1.8+ million postcodes
Monthly data updates
Official Royal Mail PAF® licensed
Ordnance Survey property mapping
Multiple Residence & New Build datasets included
Address data mapping interface
Delivery options

Choose the delivery method

Addressed items can be delivered through +POST or Royal Mail. We recommend the practical option for the geography, required date and level of service.

Premium

+POST premium delivery

Premium managed delivery with an agreed delivery day, trained teams, GPS tracking, campaign feedback and a distribution certificate.

Priority

Royal Mail 1st Class

Royal Mail postal delivery for time-sensitive addressed items, including rural or widely spread addresses.

Standard

Royal Mail 2nd Class

Royal Mail postal delivery for addressed items where a longer delivery window is suitable.

Scheduled

Economy Mail

Scheduled postal options for larger, less urgent addressed campaigns.

Campaign mail

AdMail

Royal Mail promotional mail options, subject to format, volume and eligibility.

+POST option

Premium delivery with a confirmed day

GPS tracked delivery
Chosen delivery day
Addressed and unaddressed options
Useful for consultations and regulated communications
Premium delivery option

Use +POST when the delivery standard matters

For concentrated mapped areas, +POST gives you an agreed delivery day and extra focus on complete coverage. Royal Mail can be more practical for rural, low-density or widely scattered addresses.

Agreed delivery day for the campaign
Trained teams briefed on the communication
Further access attempts or return visits where practical
Can be used for addressed or unaddressed communications
Branded envelope options

Make the envelope easy to recognise

Add approved logos, project names, return information or campaign wording so recipients can identify the sender and purpose before opening it.

Council and consultation branding
Campaign straplines and messaging
Project names and references
Return addresses and response instructions
Branded envelope addressed to a Manchester resident, showing the Riverside Council crest, Letterbox tracked delivery and +POST stamps, and an Important Information Enclosed footer
Aerial view of an aircraft flying above the River Thames and Tower Bridge in London
International mail

International delivery, made simple

We handle the print, fulfilment and international delivery of your communications worldwide.

230+
Countries and territories
Formats
Letter, Large Letter and more
Delivery methods
Standard, Tracked, Tracked & Signed, Economy
Get a quote Learn more →
Fast turnaround

Move from artwork to delivery

Integrated print and fulfilment keeps the campaign within one workflow. Urgent options may be available when artwork, stock, quantity and capacity are confirmed.

Same-day print options available in special circumstances
Next-day campaign turnaround for suitable jobs
Fewer delays between print, fulfilment and dispatch
One coordinated partner from print to delivery
Personalisation & response

Add useful response options

Use variable data from the client, unique QR codes, response URLs, reply handling or campaign codes where the campaign needs measurable actions.

Variable data print for personalised letters and messaging
Business reply envelopes and response forms
Return handling for surveys and consultation feedback
QR codes and digital response routes can be added to your artwork
Choosing the right method

Choose the right direct mail route

We will recommend the delivery method based on geography, timing and how much control the campaign requires.

Need guidance? Request a quote →

When should I use Royal Mail 1st Class? +

Royal Mail postal delivery for time-sensitive addressed items. Standard Royal Mail services do not include Letterbox GPS tracking or a distribution certificate.

When should I use Royal Mail 2nd Class? +

Royal Mail postal delivery for less urgent addressed items and widely spread audiences.

What are Economy Mail and AdMail? +

Postal options for larger or promotional campaigns, subject to eligibility and lead times.

When should I use +POST? +

Premium managed delivery with an agreed delivery day, trained teams, GPS tracking, feedback and a distribution certificate.

Does each item need a person's name? +

No. Most campaigns use the property address only.

Can the mailing be personalised? +

Names, account references or variable content are used only when the client provides them.